Questions we hear all the time.
Are you licensed and insured?+
Yes. Krystel Power LLC operates under a Texas Master Electrician license and carries general liability and workers' compensation coverage. Certificates are available on request.
Do you offer free estimates?+
Yes — most residential and small commercial estimates are free. For very large projects we may charge a design retainer that is credited back to the project if you hire us.
What areas do you serve?+
Our home base is Zapata, TX. We regularly work across Zapata, Webb, Jim Hogg and Starr counties — including Laredo, Hebbronville, Rio Grande City and Roma.
How quickly can you come out?+
For most non-emergency calls we can be on-site within 2–4 business days. We also keep a same-day slot open most weeks for urgent issues.
Do you handle permits?+
Yes. Pulling the right permit is part of doing the job correctly. We manage municipal permits and inspections so you don't have to.
What payment methods do you accept?+
Cash, check, ACH and all major credit cards. We can also arrange financing for solar and generator projects through several approved partners.
Do you offer a warranty?+
Yes — every install includes our 10-year workmanship warranty in addition to the manufacturer's equipment warranty.
Is your office open to walk-ins?+
Our shop and office at 192 Madison Ave (Lot 33) in Zapata is open by appointment so we can give you our full attention. Call ahead and we'll be ready.